New Coupon System

Project Overview

This project focused on improveing the shopping experience and increase conversions, A new coupon system was introduced. The goal was to remove friction in applying discounts, enhance visibility of available offers, and drive both new user acquisition and higher cart values. This initiative aimed to streamline discount applications while providing realtime transparency on savings UAE market.

The Challenges & Solutions

The challenge was to create a seamless and intuitive coupon system that simplifies discount application, enhances visibility, and drives both user acquisition and higher cart values.

 1: Eliminating Manual Coupon Entry: Users previously had to remember coupon codes and manually enter them at checkout. Instead of copy pasting the code, users can now click on an “Apply” CTA in the coupon to apply it directly if available at the cart. 2: RealTime Discount Visibility: Customers lacked visibility on potential savings before checkout. Coupons are now prominently displayed on product and cart pages, showing applicable discounts instantly. 3: Encouraging New User Acquisition: High cart values deterred first time buyers. Increased visibility of coupons reassures new users, providing upfront clarity on discounts they can avail. 4: Driving Higher Cart Value: Customers may not always be aware of tiered discounts. Users are incentivized to add more items to unlock better savings, leading to increased order values. 5: Simplifying Coupon Management for Teams: Marketing teams needed a more efficient way to manage promotions. A backend system was implemented, allowing marketing and merchandising teams to easily update coupon details without technical intervention.

Key Coupon System Feature

1: Seamless Shopping Experience: Users can apply coupons with a single click. 2: Better User Engagement: Visible discounts encourage more purchases. 3: Higher Conversions: Increased motivation to buy, reducing cart abandonment. 4: Improved Operational Efficiency: Coupons can be managed effortlessly by marketing teams. 5: Scalable & Adaptable: Supports multiple discount types, including category based and sitewide offers.

Wrap Up Project

The revamped coupon system on FirstCry enhances user experience, and simplifies discount application. By integrating a one click “Apply” CTA and improved visibility, the platform has made shopping more intuitive and rewarding for customers while enabling better marketing efficiency. This initiative successfully bridges the gap between user convenience and business growth.

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